Inbound SMS Setup

Step 1: Request 10DLC / Toll-Free Number

• Fill out the form here:
   ? 10DLC Intake Request Form
  
  

• Email the completed form to mpradeep@mindfireinc.com and also send the details below.

Provide:

• The Studio field name used for sending SMS (e.g., mobile or phone)
   ➤ This field must be:
  
  

  • A dedupe field in Studio
    
    

  • Included in the PURL generation field (only needed if you plan to add inbound contacts)

? Only one 10DLC / Toll-Free number per sub-account
 ? Each program uses its own unique keyword

Step 2: Set Up SMS in Studio

Message:

"Text 'APT' to receive further communication."

Replies:

• User texts APT ➝ "Hi! Reply with 'YES' to double opt-in."
  
  

• User replies with email ➝ "Thanks for double opting in."

Step 3: Download Program

• Download the MAML file:
   ? Inbound SMS Studio Program 

• Open the program in Studio

Step 4: Configure Studio

In the Bulk Message:

• Add a test phone number filter (for internal testing)

• Enter your message content and keyword(choose any keyword which is unique per program and account)

Then:

• Apply TA filters for targeting
  
  

• Configure trigger messages 

In the Events tab (of the Bulk SMS element):

Configure the following events and Map user replies to Studio fields

• Contact Replied to the Message

• New Inbound Contact
  
  

Step 5: Test & Register Keyword

• Send the bulk SMS to a sample contact by adding the schedule
   ➤ This registers the keyword to Studio and enables inbound SMS
  
  

If the contact already exists:

• ➤ Their reply is saved in the configured fields

If it's a new contact:

• ➤ They are automatically added to Studio, and their reply is saved

Another Example

Message:

"Text 'APT10' to receive further communiAPTion."

• Download the MAML file:
   ? Inbound SMS Studio Program 

Replies:

• User texts APT10 ➝ "Welcome! To get your 30% discount and receive future offers, reply with your email address. Msg&Data rates may apply."
  
  

• User replies with email ➝ "Thanks for providing your email address."
   ➤ (Save the email in a Studio field)